What To Expect on a Phone Consultation or “Intro Call”
Research shows that the biggest predictor of successful therapy is the relationship between client and therapist.
Building a trusting relationship takes time and feeling “comfortable” talking to a stranger about your private issues doesn’t always come instantly. While you might not feel ready to divulge your deepest secrets right away, we all have gut reactions or instincts that give us cues on how safe someone feels.
The initial phone consultation also referred to as an “intro call” is a time to discuss important issues related to the therapy, logistics, and get a general sense of one another. The phone consultation is usually about 15 minutes long and consists of some basic questions about what you’re looking for and what kind of issues you’d like to focus on. Together, you and the therapist will determine if it’s a good fit for both of you. During the first therapy session is when you will really start getting into more of the details about what’s troubling you and explore some of your history.
It’s important to remember that not all types of therapy or therapists are the same. I encourage you to feel empowered to explore and understand your options. Do your best not to let bad experiences from the past hold you back from seeking help.
It’s absolutely normal to feel nervous before an intro call (especially if you already struggle with anxiety!).
Here’s what you can expect and some tips to help you feel prepared:
Intro calls typically last about 15 minutes.
Make sure that you are in a quiet, private space where you can speak freely.
You don’t need to research therapy techniques in advance, but feel empowered to ask about how they work with clients and what kind of therapy they practice. If you don’t understand their answer, be sure to ask them to explain or give examples.
Therapists on intro calls will likely ask questions such as:
What’s bringing you into therapy at this time?
Have you explored therapy before? If yes, what was the experience like for you?
What are you looking for in a therapist? Is there a type of therapy that has been helpful for you in the past?
Questions about your personal mental health history, lifestyle choices, major life changes, current symptoms or other things that are bothering you
Discuss the session fee and scheduling options.
Feel free to ask the therapist whatever questions come to mind but here are some examples of good things to consider:
What is your therapy style? What type of therapy do you practice?
Do you work with clients who share similar concerns / hurdles / objectives as me?
What are your fees? Do you accept insurance?
Do you offer in-person and/or telehealth (online) sessions?
What kinds of time slots do you have open for scheduling?
At the end of the call, the therapist may ask if you’d like to schedule your first session together. If you feel ready to move forward, go ahead and book a time! If you’re not sure yet, let the therapist know that you’d like to get back to them.
About the Author: Sage Grazer, LCSW
I am a licensed psychotherapist providing online therapy to young professionals struggling with anxiety, burnout, trauma, loss, and relationship issues. I work with adults to help them develop the insight, skills, and resilience to cope with whatever life stresses come their way. I specialize in helping high-achieving women overcome anxiety and burnout to feel more confident, empowered, and effective in their lives. If you’re a resident of California or Hawaii, schedule a free consultation to learn more.
If you are interested in working with me, the next step is to email (sagegrazer@sagegrazer.com) or call (323-332-9124) to set up your free phone consultation. You can also check out my FAQs to see if your question has already been answered.